Frequently Asked Questions
What is included in drop-off pricing?
All drop-off pricing includes delivery & set up of dishes. Food is served in disposable, ready to eat aluminum trays or plastic platters with plastic serving utensils. Plastic plates, faux silverware and napkins are also included.
What is included in full-service pricing?
Full service includes delivery, set up, clean up & attendant(s) to manicure and restock buffet tables. Depending on menu selection, food is served on artisan platters, bowls or stainless steel chafing dishes. Price also includes plastic plates, faux-silverware and napkins. Linens can also be provided for buffet tables upon request.
Does Mad Hatter add on gratuity?
Mad Hatter does not add on mandatory gratuity or service charges but gladly accepts and appreciates gratuities.
Do you require a deposit?
To reserve a date for our services we require a $500 deposit which will be applied towards event date’s total. Fifty percent of the remaining balance will be due one month prior to event date and remaining due the day of event.
Is there an ordering minimum that needs to be met?
Yes, for drop-off the minimum ordered is $1,000 and full service is $1,500. Mad Hatter requires a before tax minimum of $2,000 for weddings.
What kind of food quality can I expect?
MHC is a from scratch kitchen, meaning we make all of our own recipes and sauces in our own kitchen. We use only the highest grade meats and ingredients, including organic and locally grown produce as much as possible.
Can I set up a tasting before booking? How do they work?
Yes, Mad Hatter does offer tastings for weddings and events of 100 or more guests. For our tastings we will work with you to determine what menu items would compliment your event. We hold tastings once or twice a month and will make sure to include a variety of the selections you are interested in.
Because we don’t keep non-seasonal or premium ingredients on hand for tastings, some of the ingredients may come from retail or local stores and may vary slightly from event menu.
How would I go about booking? Do I receive a consultation?
If you are interested in booking we set up a free 30 minute phone consultation to go over any preliminary questions or concerns you may have. We also go over our menu items and can offer suggestions or ideas for what would compliment your event.
There is absolutely no pressure to book after the consultation. If you do however like what you hear we would be happy to send over a quote for what was discussed or set up a tasting.
Do you set up and clean up?
Our base menu includes set up and clean up of buffet tables and beverage stations. We leave all kitchen areas (if any) and facilities as clean as we found them.
For clearing plates and set up of decor or rentals, such as guest tablecloths or chairs there will be a charge for additional staffing depending on amount of servers needed and hours required.
Can I make changes to a menu or have a custom menu created?
Yes, absolutely! Give us a theme or budget and we can create a custom menu that perfectly fits your event or make changes to an existing menu that would compliment your affair.
How far in advance do I need to reserve my date?
For weddings we recommend booking no later then 3 months in advance. We do have miscellaneous dates come up so it doesn’t hurt to ask if you find yourself in need of a last minute caterer.
For corporate events we have a smaller lead time and ask for a minimum 7 day notice, based on availability. December dates and summer weekends tend to fill up quickly.
Aside from food costs, what additional charges should I expect?
Our menu items were created to include as much of the costs upfront as possible. Any additional labor or services that you request will be sent in a quote prior to booking. Unless other changes are made your quote is exactly what you can expect to pay the day of. Mad Hatter does not charge mandatory gratuity but gladly accepts it.
Do you provide vegetarian and gluten-free options?
We do have a variety of vegetarian and gluten-free menu items and many of our recipes can be made gluten-free.
However, we ask our patrons with extreme food allergies including celiac to use caution when digesting our foods. Because we are not a certified gluten-free kitchen we cannot guarantee that there will be no traces of gluten in any menu item since all our recipes are prepared in a facility that uses gluten and wheat products.
I have decor that I would like incorporated into my buffet, can you set that up for me?
Of course. If you have specific items that you would like to compliment your buffet or theme we would be happy to set it up.
Or if you have decor ideas or Pinspiration that you would like replicated, we would love to bring your ideas to life and provide a quote for specialty tablescapes and buffets.
Do you provide non-profit discounts?
We don’t offer flat rate discounts for churches or non-profits but we understand that organizations have limited budgets and we are happy to do our best to accommodate.
If you are a non-profit please contact us with the details of your event and we will work with you to come up with some cost-effective options that will meet your needs.